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Responsible Retailers taking the Lead

Join us for an afternoon to learn new strategies and gain actionable insights about Ethical AI and the latest trends in delivering outstanding customer experiences. Select from one of the following workshops:

  • How to navigate ethics in AI in a fast evolving tech environment?
  • How to enable consent-based hybrid search solutions that offer an enriched, privacy-first experience
  • AI use cases: What can consent integrity look like in your setup?
  • Why is the law never enough? Find out what’s crucial to know about the AI Act, how you can check if you comply and why this is just the starting point.
  • Privacy, A.I., and Ethics. The new role of a DPO

2pm - 5pm BST
Ethical AI Workshop

  • Avoid customer churn with data transparency
  • Learn about alternative analytics tools
  • Beyond third-party data: Tap into privacy-first solutions
  • Ethical Personalization from surveillance to sharing: How to design trustworthy experiences
  • Brand building strategies: Eastpak’s success story
  • How do customers interact with your brand?

2pm - 5pm BST
Customer Experience


Discuss more about the newly acquired knowledge, meet new contacts in the industry and find out more about the ECA and its Membership Programme.

Secure your place today and be a front-runner in this conversation of sustainable, responsible, and human-centric change.

Networking reception 5pm - 7pm BST
We will close the day with a networking reception to meet all participants from both workshops.
Why Attend

Keeping up with changing customer demands in a fast-evolving digital landscape, our workshops will equip you with the relevant information and insights to increase your visibility and positioning as a value-based, privacy-minding business. Find out what we discussed at our Summit in London this May:

Discover more about the Summit
Ethical AI Workshop
Jorge Blanco
Product Manager
Nick Baskett
Data Protection Officer
Holland & Barrett
Aurélie Pols
DPO, Privacy engineer
With Practical Advice Support from
Andrew Strait
Associate Director
Ada Lovelace Institute
Customer Experience Workshop
Nina Müller
Rhiannon Hanger
Lead Consultant
Borja Santaolalla
Chief Experience Officer & Co-Founder

RSA House London

“Uniting people and ideas”

8 John Adam St
London WC2N 6EZ
United Kingdom

Tube: Charing Cross (Bakerloo, Northern Line)

Need help?

Don’t hesitate to reach out to us